Quản lý giá trị thu được

Quản lý giá trị thu được (tiếng Anh là Earned value management - EVM) là một kỹ thuật quản lý dự án để đo lường sự tiến triển (tiến trình thực hiện) của dự án một cách khách quan.

is a project management technique for measuring project progress in an objective manner.

Quản lý giá trị thu được có khả năng kết hợp các phép đo về phạm vi, tiến độ và chi phí trong một hệ thống tích hợp duy nhất. Khi áp dụng đúng, việc quản lý giá trị thu được sẽ cung cấp một cảnh báo sớm về những vấn đề thực thi dự án. Ngoài ra, thuật quản lý giá trị thu được hứa hẹn cải thiện việc xác định rõ phạm vi dự án, ngăn chặn sự mất kiểm soát phạm vi dự án (Scope creep), truyền thông về tiến trình mục tiêu tới các bên liên quan và giữ cho nhóm dự án tập trung vào việc đạt được tiến bộ.

prevent scope creep, communicate objective progress to stakeholders, and keep the project team focused on achieving progress.

Giới thiệu về Quản lý giá trị thu được Sửa đổi

Tính năng thiết yếu của việc triển khai thực hiện thuật quản lý giá trị thu được bao gồm: (Essential features of any EVM implementation include)

  1. Một bản kế hoạch dự án (được lập trước khi khởi công) xác định công việc phải hoàn thành, (a project plan that identifies work to be accomplished,)
  2. Giá trị dự kiến (theo kế hoạch được lập trước khi khởi công) của một công việc tại thời điểm theo dõi, được gọi là giá trị dự kiến PV (Planned Value) hoặc Dự toán ngân quỹ chi phí cho công việc theo tiến độ BCWS (Budgeted Cost of Work Scheduled),
  3. pre-defined “earning rules” (also called metrics) to quantify the accomplishment of work, gọi là giá trị thu được EV (Earned Value) hoặc Dự toán ngân quỹ chi phí cho công việc đã thực hiện BCWP (Budgeted Cost of Work Performed).

Quản lý giá trị thu được, được triển khai thực hiện ở các dự án lớn hoặc phức tạp, bao gồm nhiều tính năng hơn, chẳng hạn như các chỉ số và dự báo về chi phí thực hiện (vượt ngân sách (tức là vượt ngân quỹ, đồng nghĩa bị lỗ) hoặc (dưới ngân quỹ, có lãi) trong vòng ngân quỹ) và tiến độ thực hiện (chậm tiến độ hoặc vượt tiến độ (tức là trước thời hạn)). Tuy nhiên, yêu cầu cơ bản nhất của một hệ thống Quản lý giá trị thu được là nó định lượng được tiến trình thực hiện dự án bằng cách sử dụng giá trị dự kiến-PV và giá trị thu được-EV.

EVM implementations for large or complex projects include many more features, such as indicators and forecasts of cost performance (over budget or under budget) and schedule performance (behind schedule or ahead of schedule). However, the most basic requirement of an EVM system is that it quantifies progress using PV and EV.

Theo dõi dự án mà chưa áp dụng kỹ thuật quản lý giá trị thu được Sửa đổi

Đây là kỹ thuật theo dõi dự án theo phương pháp truyền thống. Ban đầu, phương pháp truyền thống chỉ sử dụng các khái niệm sau:

  • Giá trị dự kiến (PV) hoặc Dự toán ngân quỹ chi cho công việc theo tiến độ (BCWS).
  • Chi phí thực tế-AC hay Chi phí thực tế cho công việc đã thực hiện (ACWP)
  • Chi phí do lệch kế hoạch (CV-Cost variance)

It is helpful to see an example of project tracking that does not include earned value performance management. Consider a project that has been planned in detail, including a time-phased spend plan for all elements of work. Figure 1 shows the cumulative budget for this project as a function of time (the blue line, labeled PV). It also shows the cumulative actual cost of the project (red line) through week 8. To those unfamiliar with EVM, it might appear that this project was over budget through week 4 and then under budget from week 6 through week 8. However, what is missing from this chart is any understanding of how much work has been accomplished during the project. If the project were actually completed at week 8, then the project would actually be well under budget and well ahead of schedule. If, on the other hand, the project is only 10% complete at week 8, the project is significantly over the budget and behind schedule. A method is needed to measure technical performance objectively and quantitatively, and that is what EVM accomplishes.

Theo dõi dự án với Quản lý giá trị thu được Sửa đổi

Consider the same project, except this time the project plan includes pre-defined methods of quantifying the accomplishment of work. At the end of each week, the project manager identifies every detailed element of work that has been completed, and sums the PV for each of these completed elements. Earned value may be accumulated monthly, weekly, or as progress is made.

Giá trị thu được (Earned value, EV) Sửa đổi

Giá trị thu được là tổng của các giá trị dự kiến đã được thực hiện xong (hoàn thành), từ khi khởi công dự án đến thời điểm hiện hành (thời điểm theo dõi dự án).  

Figure 2 shows the EV curve (in green) along with the PV curve from Figure 1. The chart indicates that technical performance (i.e., progress) started more rapidly than planned, but slowed significantly and fell behind schedule at week 7 and 8. This chart illustrates the schedule performance aspect of EVM. It is complementary to critical path or critical chain schedule management.

Figure 3 shows the same EV curve (green) with the actual cost data from Figure 1 (in red). It can be seen that the project was actually under budget, relative to the amount of work accomplished, since the start of the project. This is a much better conclusion than might be derived from Figure 1.

Figure 4 shows all three curves together – which is a typical EVM line chart. The best way to read these three-line charts is to identify the EV curve first, then compare it to PV (for schedule performance) and AC (for cost performance). It can be seen from this illustration that a true understanding of cost performance and schedule performance relies first on measuring technical performance objectively. This is the foundational principle of EVM.

Lịch sử của Quản lý giá trị thu được Sửa đổi

See also: DoD/DSMC 1997 [1] Abba 2000 [2] Fleming 2005 [3]

EVM emerged as a financial analysis specialty in United States Government programs in the 1960s, but it has since become a significant branch of project management and cost engineering. Project management research investigating the contribution of EVM to project success suggests a moderately strong positive relationship [4]. Implementations of EVM can be scaled to fit projects of all sizes and complexities.

The genesis of EVM occurred in industrial manufacturing at the turn of the 20th century, based largely on the principle of "earned time" popularized by Frank and Lillian Gilbreth, but the concept took root in the United States Department of Defense in the 1960s. The original concept was called PERT/COST, but it was considered overly burdensome (not very adaptable) by contractors who were mandated to use it, and many variations of it began to proliferate among various procurement programs. In 1967, the DoD established a criterion-based approach, using a set of 35 criteria, called the Cost/Schedule Control Systems Criteria (C/SCSC). In 1970s and early 1980s, a subculture of C/SCSC analysis grew, but the technique was often ignored or even actively resisted by project managers in both government and industry. C/SCSC was often considered a financial control tool that could be delegated to analytical specialists.

In the late 1980s and early 1990s, EVM emerged as a project management methodology to be understood and used by managers and executives, not just EVM specialists. In 1989, EVM leadership was elevated to the Undersecretary of Defense for Acquisition, thus making EVM an essential element of program management and procurement. In 1991, Secretary of Defense Dick Cheney canceled the Navy A-12 Avenger II Program because of performance problems detected by EVM. This demonstrated conclusively that EVM mattered to secretary-level leadership. In the 1990s, many U.S. Government regulations were eliminated or streamlined. However, EVM not only survived the acquisition reform movement, but became strongly associated with the acquisition reform movement itself. Most notably, from 1995 to 1998, ownership of EVM criteria (reduced to 32) was transferred to industry by adoption of ANSI EIA 748-A standard[5].

The use of EVM quickly expanded beyond the U.S. Department of Defense. It was adopted by the National Aeronautics and Space Administration, United States Department of Energy and other technology-related agencies. Many industrialized nations also began to utilize EVM in their own procurement programs. An overview of EVM was included in first PMBOK Guide in 1987 and expanded in subsequent editions. The construction industry was an early commercial adopter of EVM. Closer integration of EVM with the practice of project management accelerated in the 1990s. In 1999, the Performance Management Association merged with the Project Management Institute (PMI) to become PMI’s first college, the College of Performance Management. The United States Office of Management and Budget began to mandate the use of EVM across all government agencies, and, for the first time, for certain internally-managed projects (not just for contractors). EVM also received greater attention by publicly-traded companies in response to the Sarbanes-Oxley Act of 2002.

Scaling EVM from simple to advanced implementations Sửa đổi

The foundational principle of EVM, mentioned above, does not depend on the size or complexity of the project. However, the implementations of EVM can vary significantly depending on the circumstances. In many cases, organizations establish an all-or-nothing threshold; projects above the threshold require a full-featured (complex) EVM system and projects below the threshold are exempted. Another approach that is gaining favor is to scale EVM implementation according to the project at hand and skill level of the project team. [6][7]

Simple implementations (emphasizing only technical performance) Sửa đổi

There are many more small and simple projects than there are large and complex ones, yet historically only the largest and most complex have enjoyed the benefits of EVM. Still, lightweight implementations of EVM are achievable by any person who has basic spreadsheet skills. In fact, spreadsheet implementations are an excellent way to learn basic EVM skills.

The first step is to define the work. This is typically done in a hierarchical arrangement called a work breakdown structure (WBS) although the simplest projects may use a simple list of tasks. In either case, it is important that the WBS or list be comprehensive. It is also important that the elements be mutually exclusive, so that work is easily categorized in one and only one element of work. The most detailed elements of a WBS hierarchy (or the items in a list) are called activities (or tasks).

The second step is to assign a value, called planned value (PV), to each activity. For large projects, PV is almost always an allocation of the total project budget, and may be in units of currency (e.g., dollars or euros) or in labor hours, or both. However, in very simple projects, each activity may be assigned a weighted “point value" which might not be a budget number. Assigning weighted values and achieving consensus on all PV quantities yields an important benefit of EVM, because it exposes misunderstandings and miscommunications about the scope of the project, and resolving these differences should always occur as early as possible. Some terminal elements can not be known (planned) in great detail in advance, and that is expected, because they can be further refined at a later time.

The third step is to define “earning rules” for each activity. The simplest method is to apply just one earning rule, such as the 0/100 rule, to all activities. Using the 0/100 rule, no credit is earned for an element of work until it is finished. A related rule is called the 50/50 rule, which means 50% credit is earned when an element of work is started, and the remaining 50% is earned upon completion. Other fixed earning rules such as a 25/75 rule or 20/80 rule are gaining favor, because they assign more weight to finishing work than for starting it, but they also motivate the project team to identify when an element of work is started, which can improve awareness of work-in-progress. These simple earning rules work well for small or simple projects because generally each activity tends to be fairly short in duration.

These initial three steps define the minimal amount of planning for simplified EVM. The final step is to execute the project according to the plan and measure progress. When activities are started or finished, EV is accumulated according to the earning rule. This is typically done at regular intervals (e.g., weekly or monthly), but there is no reason why EV cannot be accumulated in near real-time, when work elements are started/completed. In fact, waiting to update EV only once per month (simply because that is when cost data are available) only detracts from a primary benefit of using EVM, which is to create a technical performance scoreboard for the project team.

In a lightweight implementation such as described here, the project manager has not accumulated cost nor defined a detailed project schedule network (i.e., using a critical path or critical chain methodology). While such omissions are inappropriate for managing large projects, they are a common and reasonable occurrence in many very small or simple projects. Any project can benefit from using EV alone as a real-time score of progress. One useful result of this very simple approach (without schedule models and actual cost accumulation) is to compare EV curves of similar projects, as illustrated in Figure 5. In this example, the progress of three residential construction projects are compared by aligning the starting dates. If these three home construction projects were measured with the same PV valuations, the relative schedule performance of the projects can be easily compared.

Intermediate implementations (integrating technical and schedule performance) Sửa đổi

In many projects, schedule performance (completing the work on time) is equal in importance to technical performance. For example, some new product development projects place a high premium on finishing quickly. It is not that cost is unimportant, but finishing the work later than a competitor may cost a great deal more in lost market share. It is likely that these kinds of projects will not use the lightweight version of EVM described in the previous section, because there is no planned timescale for measuring schedule performance. A second layer of EVM skill can be very helpful in managing the schedule performance of these “intermediate” projects. The project manager may employ a critical path or critical chain to build a project schedule model. As in the lightweight implementation, the project manager must define the work comprehensively, typically in a WBS hierarchy. He/she will construct a project schedule model that describes the precedence links between elements of work. This schedule model can then be used to develop the PV curve (or baseline), as shown in Figure 2'.

It should be noted that measuring schedule performance using EVM does not replace the need to understand schedule performance versus the project's schedule model (precedence network). However, EVM schedule performance, as illustrated in Figure 2 provides an additional indicator — one that can be communicated in a single chart. Although it is theoretically possible that detailed schedule analysis will yield different conclusions than broad schedule analysis, in practice there tends to be a high correlation between the two. Although EVM schedule measurements are not necessarily conclusive, they provide useful diagnostic information.

Although such intermediate implementations do not require units of currency (e.g., dollars), it is common practice to use budgeted dollars as the scale for PV and EV. It is also common practice to track labor hours in parallel with currency. The following EVM formulas are for schedule management, and do not require accumulation of actual cost (AC). This is important because it is common in small and intermediate size projects for true costs to be unknown or unavailable.

Sai lệch tiến độ SV (SV-Schedule variance)
SV = EV – PV = BCWP – BCWS, lớn hơn 0 là tốt (trước thời hạn)
Chỉ số tiến độ thực hiện SPI (SPI-Schedule performance index)
SPI = EV/PV = BCWP/BCWS, lớn hơn 1 là tốt (trước thời hạn, tức là vượt tiến độ)
See also earned schedule for a description of known limitations in SV and SPI formulas and an emerging practice for correcting these limitations.

Advanced implementations (integrating cost, schedule and technical performance) Sửa đổi

In addition to managing technical and schedule performance, large and complex projects require that cost performance be monitored and reviewed at regular intervals. To measure cost performance, planned value (hoặc BCWS–Ngân quỹ dự tính chi cho công việc theo tiến độ - Budgeted cost of work scheduled) and earned value (or BCWP - Budgeted Cost of Work Performed) must be in units of currency (the same units that actual costs are measured.) In large implementations, the planned value curve thường được gọi là Đường cơ sở đo lường sự thực hiện PMB (PMB-Performance Measurement Baseline) and may be arranged in control accounts, summary-level planning packages, planning packages and work packages. In large projects, establishing control accounts is the primary method of delegating responsibility and authority to various parts of the performing organization. Control accounts are cells of a Ma trận phân công trách nhiệm (RACI), which is intersection of the project WBS and the organizational breakdown structure (OBS). Control accounts are assigned to Control Account Managers (CAMs). Large projects require more elaborate processes for controlling baseline revisions, more thorough integration with subcontractor EVM systems, and more elaborate management of procured materials.

In the United States, the primary standard for full-featured EVM systems is the ANSI/EIA-748A standard, published in May 1998 and reaffirmed in August 2002. The standard defines 32 criteria for full-featured EVM system compliance. As of the year 2007, a draft of ANSI/EIA-748B, a revision to the original is available from ANSI. Other countries have established similar standards.

Ngoài việc sử dụng BCWSBCWP, từ năm 1998 trở về trước, triển khai thường sử dụng thuật ngữ Chi phí thực tế cho công việc đã thực hiện ACWP (ACWP-Actual Cost of Work Performed) thay vì Chi phí thực tế-AC (Chi phí thực tế phải bỏ ra để đạt được một giá trị thu được EV của mỗi công việc hay toàn dự án, tính tới thời điểm theo dõi). Additional acronyms and formulas include:

Ngân quỹ dự kiến tới thời điểm hoàn thành BAC (Budget at completion-BAC): Tổng giá trị dự kiến (PV hoặc BCWS) tính tới thời điểm kết thúc dự án. Nếu một dự án có một Dự phòng phí (Dự trữ quản lý MR-Management Reserve), nó thường được thêm vào Ngân quỹ dự kiến tới thời điểm hoàn thành-BAC.
PV = BAC * % của công việc dự kiến (đạt được theo kế hoạch đến thời điểm theo dõi).
EV = BAC * % của công việc thực tế (đạt được đến thời điểm theo dõi).
Chi phí chênh lệch CV (Cost variance-CV) (tức là Chi phí do lệch kế hoạch)
CV = EV – AC = BCWP - ACWP, lớn hơn 0 là tốt (trong vòng ngân quỹ)
Chỉ số chi phí thực hiện CPI (Cost Performance Index-CPI)
CPI = EV / AC = BCWP / ACWP, lớn hơn 1 là tốt (trong vòng ngân quỹ)
CPI < 1 có nghĩa là chi phí hoàn tất công việc cao hơn so với kế hoạch (vượt ngân sách, có hại)
CPI = 1 có nghĩa là chi phí hoàn thành công việc đúng kế hoạch (có lợi)
CPI > 1 có nghĩa là chi phí hoàn tất các công việc ít hơn dự kiến (dưới ngân sách, tốt nhưng đôi khi có hại).
Having a CPI that is very high (in some cases, very high is only 1.2) may mean that the plan was too conservative, and thus a very high number may in fact not be good, as the CPI is being measured against a poor baseline. Management or the customer may be upset with the planners as an overly conservative baseline ties up available funds for other purposes, and the baseline is also used for manpower planning.
Dự toán tại thời điểm hoàn thành EAC (EAC-Estimate at completion)
Dự toán tại thời điểm hoàn thành là kết quả dự tính lại của nhà quản lý, về tổng chi phí của dự án tính tới thời điểm hoàn thành, vào thời điểm theo dõi (hiện tai).
Dự toán đến thời điểm hoàn thành ETC (ETC-estimate to complete) là ước tính để hoàn thành dự án, thì cần phải bỏ thêm bao nhiêu chi phí nữa, bắt đầu từ thời điểm theo dõi (tức thời điểm hiện tại) trở đi.
To-complete performance index (TCPI)
The To Complete Performance Index (TCPI) provides a projection of the anticipated performance required to achieve either the BAC or the EAC. TCPI indicates the future required cost efficiency needed to achieve a target BAC (Budget At Complete) or EAC (Estimate At Complete). Any significant difference between CPI, the cost performance to date, and the TCPI, the cost performance needed to meet the BAC or the EAC, should be accounted for by management in their forecast of the final cost.

For the TCPI based on BAC (describing the performance required to meet the original BAC budgeted total):
or for the TCPI based on EAC (describing the performance required to meet a new, revised budget total EAC):
Independent estimate at completion (IEAC)
The IEAC is a metric to project total cost using the performance to date to project overall performance. This can be compared to the EAC, which is the manager's projection.

Limitations of EVM Sửa đổi

EVM has no provision to measure project quality, so it is possible for EVM to indicate a project is under budget, ahead of schedule and scope fully executed, but still have unhappy clients and ultimately unsuccessful results. In other words, EVM is only one tool in the project manager's toolbox.

Because EVM requires quantification of a project plan, it is often perceived to be inapplicable to discovery-driven or Agile software development projects. For example, it may be impossible to plan certain research projects far in advance, because research itself uncovers some opportunities (research paths) and actively eliminates others. However, another school of thought holds that all work can be planned, even if in weekly timeboxes or other short increments. Thus, the challenge is to create agile or discovery-driven implementations of the EVM principle, and not simply to reject the notion of measuring technical performance objectively. (See the lightweight implementation for small projects, described above). Applying EVM in fast-changing work environments is, in fact, an area of project management research.[8]

Traditional EVM is not intended for non-discrete (continuous) effort. In traditional EVM standards, non-discrete effort is called “level of effort" (LOE). If a project plan contains a significant portion of LOE, and the LOE is intermixed with discrete effort, EVM results will be contaminated. This is another area of EVM research.

Traditional definitions of EVM typically assume that project accounting and project network schedule management are prerequisites to achieving any benefit from EVM. Many small projects don't satisfy either of these prerequisites, but they too can benefit from EVM, as described for simple implementations, above. Other projects can be planned with a project network, but do not have access to true and timely actual cost data. In practice, the collection of true and timely actual cost data can be the most difficult aspect of EVM. Such projects can benefit from EVM, as described for intermediate implementations, above, and Earned Schedule.

As a means of overcoming objections to EVM's lack of connection to qualitative performance issues, the Naval Air Systems Command (NAVAIR) PEO(A) organization initiated a project in the late 1990s to integrate true technical achievement into EVM projections by utilizing risk profiles. These risk profiles anticipate opportunities that may be revealed and possibly be exploited as development and testing proceeds. The published research resulted in a Technical Performance Management (TPM) methodology and software application that is still used by many DoD agencies in informing EVM estimates with technical achievement.[9] The research was peer-reviewed and was the recipient of the Defense Acquisition University Acquisition Research Symposium 1997 Acker Award for excellence in the exchange of information in the field of acquisition research.

See also Sửa đổi

Notes and references Sửa đổi

  1. ^ Defense Systems Management College (1997). Earned Value Management Textbook, Chapter 2. Defense Systems Management College, EVM Dept., 9820 Belvoir Road, Fort Belvoir, VA 22060-5565. Chú thích có tham số trống không rõ: |coauthors= (trợ giúp)
  2. ^ Abba, Wayne (1 tháng 4 năm 2000). “How Earned Value Got to Prime Time: A Short Look Back and a Glance Ahead” (PDF). PMI College of Performance Management (www.pmi-cpm.org). Truy cập ngày 31 tháng 10 năm 2006.
  3. ^ Fleming, Quentin (2005). Earned Value Project Management . Project Management Institute. ISBN 1-930699-89-1. Đã bỏ qua tham số không rõ |coauthors= (gợi ý |author=) (trợ giúp); |ấn bản= có văn bản dư (trợ giúp)
  4. ^ Marshall, Robert A. (9 tháng 11 năm 2006). “The contribution of earned value management to project success on contracted efforts: A quantitative statistics approach within the population of experienced practitioners” (PDF). PMI (www.pmi.org). Truy cập ngày 9 tháng 11 năm 2006. [liên kết hỏng]
  5. ^ ANSI EIA-748A Standard . Electronic Industries Alliance. 1998.
  6. ^ Sumara, Jim (29 tháng 9 năm 1997). “Earned Value -- The Next Generation -- A Practical Application for Commercial Projects” (PDF). Truy cập ngày 26 tháng 10 năm 2006. Đã bỏ qua tham số không rõ |coauthors= (gợi ý |author=) (trợ giúp)
  7. ^ Goodpasture, John C. (2004). Quantitative Methods in Project Management. J. Ross Publishing. tr. 173–178. ISBN 1-932159-15-0.
  8. ^ Sulaiman, Tamara (8 tháng 1 năm 2007). “AgileEVM -- Earned Value Management The Agile Way”. Agile Journal. Truy cập ngày 7 tháng 3 năm 2007. [liên kết hỏng]
  9. ^ Pisano, Nicholas (1999). “Technical Performance Measurement, Earned Value, and Risk Management: An Integrated Diagnostic Tool for Program Management” (PDF). Defense Acquisition University Acquisition Research Symposium.

Humphreys, Gary (2001). Project Management Using Earned Value. Humphreys and Associates. ISBN 0-9708614-0-0

Philipson, Erik and Sven Antvik (2009). Earned Value Management. Elanders Sverige AB. ISBN 978-91-977394-5-0

Project Management Institute (2005). Practice Standard for Earned Value Management. Project Management Institute. ISBN 1-930699-42-5

Solomon, Paul and Ralph Young (2006). Performance-Based Earned Value. Wiley-IEEE Computer Society. ISBN 978-0-471-72188-8

Stratton, Ray (2006). The Earned Value Maturity Model. Management Concepts. ISBN 1-56726-180-9

U.S. Air Force Materiel Command (1994). "Guide to Analysis of Contractor Cost Data". AFMCPAM 65-501

Liên kết ngoài Sửa đổi